Effective Date: October 1, 2025
Homewise, Inc. ("Homewise," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our SMS messaging platform for Homeowners Associations (the "Service").
This Privacy Policy applies to:
Please read this Privacy Policy carefully. By using the Service or our website, you agree to the collection and use of information in accordance with this Privacy Policy.
When an HOA or property management company registers for our Service, we collect:
Account Information:
Usage Information:
When HOAs use our Service to communicate with residents, we collect and process:
Contact Information:
Communication Data:
Important Note: We collect resident information only at the direction of HOA Customers. We do not independently collect resident information.
When you use our Service or visit our website, we automatically collect:
Technical Information:
Log Data:
We may receive information from:
We use information to:
We use information to:
We use information to:
We use information to:
We use information to:
If you are located in the European Union or United Kingdom, our legal basis for collecting and using information includes:
We share information with trusted third-party service providers who assist us in operating the Service:
Telecommunications Carriers:
Cloud Infrastructure:
Payment Processors:
Analytics Providers:
Customer Support Tools:
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Important for Residents: The HOA or property management company that uses our Service controls the resident contact information and message content. We process this information on behalf of the HOA. Residents should contact their HOA directly for questions about how their information is used.
If Homewise is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may disclose information when required to:
We may share information for other purposes with your explicit consent.
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you, such as industry trends, usage statistics, or Service performance metrics.
We implement industry-standard security measures to protect your information:
Technical Safeguards:
Organizational Safeguards:
In the event of a data breach that affects your information, we will:
While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Access and Correction:
Account Closure:
Opt-Out of Marketing:
Opt-Out of Messages:
Access Your Information:
If you are located in the European Union or United Kingdom, you have additional rights:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing (where consent is the legal basis)
Right to Lodge a Complaint: File a complaint with your local data protection authority
If you are a California resident, you have the following rights:
Right to Know: Request disclosure of personal information collected, used, and shared
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (Note: We do not sell personal information)
Right to Correct: Request correction of inaccurate personal information
Right to Limit Use of Sensitive Personal Information: Limit use of sensitive personal information
Right to Non-Discrimination: Exercise privacy rights without discrimination
To exercise any of these rights, please contact us at:
For Residents: Contact your HOA or property management company directly, as they control your information.
We will respond to your request within the timeframe required by applicable law (typically 30-45 days).
We retain HOA account information for as long as the account is active and for a reasonable period thereafter to:
We retain resident contact information on behalf of HOA Customers for as long as:
When an HOA account is closed, resident data is deleted within 30 days unless we are required to retain it by law.
We retain SMS message content and delivery logs for:
Upon request, we will delete information in accordance with applicable law, except where retention is required for:
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
If you believe we have collected information from a child under 18, please contact us at privacy@usehomewise.com.
Homewise is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
These countries may have data protection laws that differ from your country's laws. By using the Service, you consent to the transfer of your information to the United States and other countries.
For EU/UK Users: We rely on appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission.
Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to improve your experience and analyze usage.
Essential Cookies:
Analytics Cookies:
Marketing Cookies:
You can control cookies through your browser settings:
Note: Blocking essential cookies may affect Service functionality.
Browser Settings:
Some browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.
Our website and Service may contain links to third-party websites, applications, or services (e.g., HOA management software, payment processors).
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.
When you integrate third-party services with our Service, those third parties may collect and process your information according to their own privacy policies.
HOA Responsibility: HOAs are solely responsible for the content of messages sent through our Service. We do not control or pre-screen message content.
Our Role: We act as a service provider that transmits messages on behalf of HOAs. We do not use message content for marketing or other purposes beyond providing the Service.
HOA Responsibility: HOAs must obtain proper consent from residents before sending SMS messages, as required by TCPA and applicable laws.
Opt-Out Processing: We automatically process opt-out requests (e.g., "STOP" messages) and immediately stop sending messages to opted-out phone numbers.
SMS messages are transmitted through third-party telecommunications carriers. These carriers may have access to phone numbers and message content as necessary to deliver messages. Carriers are subject to their own privacy policies and terms of service.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notice of Changes:
Review Regularly: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Homewise, Inc.
Email: privacy@usehomewise.com
Mail:
[Company Address]
[City, State ZIP]
Data Protection Officer (for EU/UK inquiries):
dpo@usehomewise.com
Support: support@usehomewise.com
For Residents: If you are a resident receiving messages from your HOA, please contact your HOA or property management company directly with questions about your personal information. HOAs control resident data, and we process it on their behalf.
California Consumer Privacy Act (CCPA) Disclosures:
Categories of Information Collected:
Business Purposes for Collection:
Categories of Third Parties We Share With:
Sale of Personal Information: We do NOT sell personal information.
Shine the Light Law: California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
Nevada residents may opt out of the "sale" of personal information. We do not sell personal information as defined by Nevada law. If you have questions, contact us at privacy@usehomewise.com.
GDPR Compliance:
Data Transfers: We use Standard Contractual Clauses for international data transfers.
Privacy Act 1988 Compliance:
Last Updated: January 20, 2025
By using Homewise's Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.